Refund Policy

We hope you love your purchase! If not, we offer easy returns within 7 business days of delivery.

How to Start a Return

Note: Return shipping and original shipping fees are non-refundable. Return shipping costs are borne by the customer.

Return Conditions

• Returns accepted within 7 business days of delivery.
• Items must be unused, unwashed, undamaged and retain original tags.
• The following cannot be returned or exchanged:
  • Clearance items
  • Accessories
  • Custom-made items
  • Flash sale items
  • Free gifts
  • Items marked “Final Sale”
• Unauthorized or worn/altered returns will not be accepted.
• Return shipping is not covered; we do not accept Freight To Collect (FTC) service.
• We are not responsible for lost or damaged returns, or customs delays. Keep your tracking number.
• No refunds for packages lost or returned due to incorrect address, missing info, customs refusal or recipient unavailability.

Fees

• $5 handling fee per item applies.
• 15% restocking fee for returns of 2–3 items (single or multiple orders).
• 30% restocking fee for returns of 4 or more items.

Custom Size Orders

Custom-sized dresses are made to your exact measurements and cannot be returned. Please review all details carefully before placing your order.

Need minor alterations? We offer limited tailoring reimbursement. Send a copy of your receipt and your order number, and we will assist you further.

Personalised & Personal Care Items

All personalised and personal care items (e.g., lingerie, swimwear, earrings) are final sale due to hygiene reasons. No returns or exchanges are accepted.