This Privacy Policy explains how we process personal data when you use our website and services. “Personal data” means any information that relates to an identified or identifiable individual (e.g., name, address, email address, usage data). We are committed to handling your information lawfully, fairly and transparently.
Personal data includes any information that can directly or indirectly identify you, such as your name, postal address, email address or user behaviour. We set out our processing activities below to meet legal requirements and keep you informed.
The data controller responsible for this website is SIKO International Trading Limited. If you have any questions about this Policy or our data practices, please contact service@gownsbox.com.
When you visit our website for information purposes only (i.e., without registering or otherwise providing information), we process the following data transmitted by your browser to our servers as it is technically necessary to display the site and ensure stability and security:
Beyond browsing, you may use additional services (e.g., creating an account, purchasing goods, choosing payment methods). For these, we typically require further data to deliver the relevant services as described in Sections 4–6 below. Data collection is not the main purpose of our website; it is only to provide and improve our services.
We may engage carefully selected processors (e.g., payment providers, shipping companies). They act under our instructions and are regularly monitored.
In some cases, we may cooperate with partners for promotions, competitions or contract fulfilment. Depending on the service, partners may process your data as independent controllers. Details are provided at the point of collection.
If providers or partners are located outside the European Economic Area, we will inform you of the consequences in the relevant service description and ensure appropriate safeguards where required.
When you contact us by email or via a contact form, we store the data you provide (e.g., email address, name, and—if applicable—telephone number) to respond to your enquiry. When you register a customer account, we process the information you voluntarily provide, which may include:
Depending on the purchase type and status, we may process: purchased item details, order number, delivery and billing addresses, delivery/payment status, purchase-related communications (e.g., customer service), return status and shipment identifiers.
We offer various payment methods (e.g., credit card, PayPal). We collect only the data necessary to execute the payment and may receive additional details from payment providers and credit agencies for processing and fraud prevention. This may include billing address, chosen payment method, account or card details, and identifiers (e.g., PayPal ID).
We may use cookies, tags, pixels and similar technologies on our services. Where required by law, we will request your consent before use (other than strictly necessary cookies). You can update or withdraw your consent at any time via the “Manage Cookies” link in the footer.
Essential for the site to function (e.g., security and authentication). Cannot be disabled.
Remember your choices to offer enhanced features; not used for targeted advertising.
Collect usage data to improve and optimise our services.
Make ads more relevant and avoid repetition; may be used by approved third parties.
You can manage cookies in your browser settings. Blocking all cookies may affect site functionality. We may also use web pixels, JavaScript, entity tags and HTML5 local storage to measure performance and remember preferences.
Analytics & remarketing: We may use third-party tools such as Google Analytics (see Google Privacy & Terms and Opt-out Add-on), and advertising platforms including Google Ads, Microsoft/Bing Ads and Facebook Ads. Where these tools rely on cookies or process personal data, we will obtain your consent via our cookie banner/manager. You can adjust ad preferences within the respective platforms.
Our site does not currently respond to “Do Not Track” (DNT) signals due to the absence of a uniform industry standard. You may also disable device location sharing within your device or browser settings.
We share personal data only where permitted by applicable law and only to the extent necessary. Typical recipients include:
Service providers assisting with customer care, hosting and IT operations act as processors under contractual safeguards. Where processing occurs outside the EU/EEA, we ensure appropriate protections (e.g., standard contractual clauses).
For payments, necessary details are shared with payment providers and, where applicable, credit reference agencies for processing and fraud prevention.
To deliver your orders we share your name, delivery address and, where needed, contact details and parcel references with our couriers (e.g., DHL, FedEx, USPS).
Where required by law or order of a competent authority, we may disclose data for law-enforcement, fraud prevention or legal proceedings.
We retain personal data only for as long as necessary for the purposes described, including contractual performance, compliance with legal obligations and the defence of legal claims. Once your customer account is closed, we delete your data unless retention is legally required or permitted. Where full deletion is not possible, we restrict processing by blocking access (need-to-know only) until statutory retention or limitation periods expire.
We use appropriate technical and organisational measures to secure our systems. Personal data transmitted during ordering and customer login is protected using SSL (Secure Socket Layer) encryption.
Subject to applicable law, you may have the following rights regarding your personal data: access, rectification, erasure, restriction, objection, portability, and withdrawal of consent (where processing is based on consent).
To protect your data, please include sufficient proof of identity when making a request. If you object to processing based on our legitimate interests, please explain your reasons so we can review and respond. You may object to direct marketing at any time.
You also have the right to lodge a complaint with a competent data protection authority (e.g., at your place of residence within the EU/EEA).
We may update this Policy from time to time to reflect improvements to our website or changes in legal or regulatory requirements. Please review this page periodically for the latest information.
For questions about this Policy or your data rights, contact us at privacy@gownsbox.com.
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